---
title: Commitment to Our Customers During COVID - 19
description: "As the COVID-19 pandemic continues to evolve, ESS wants to assure you that we are doing
everything possible to continue business operations while at the same time making the health and
safety of our employees and customers our number one priority."
---

[ESS News ](https://blog.essltd.com/news)

# [Commitment to Our Customers During COVID - 19](https://blog.essltd.com/news/commitment-to-our-customers-during-covid-19)

 Written by [Team ESS](https://blog.essltd.com/news/author/team-ess) | Mar 17, 2020 9:37:42 PM

Dear Valued Customers,

 

As the COVID-19 pandemic continues to evolve, ESS wants to assure you that we are doingeverything possible to continue business operations while at the same time making the health andsafety of our employees and customers our number one priority. During this time, ESS has  
implemented plans to minimize business disruptions as much as possible and ESS is committed  
to doing everything possible to support you and your business operations during this time.  
In order to protect everyone’s businesses and employee’s health, ESS has committed to the  
following:

- Communicating with our employee’s best practices on how to stay healthy and the  
importance of proper hygiene practices  
- Encouraging our sales staff to make customer calls from their phones and limit face to  
face interactions with customers as much as possible  
- Encouraging all employees who are feeling sick to stay home. Anyone who has  
symptoms associated with COVID-19 are encouraged to call public health or their  
physicians  
- Supporting flexible work arrangement including working from home, virtual meetings  
and conference calls  
- All international and domestic business travel has been suspended indefinitely for all our  
employees  
- We are rotating our technicians and warehouse employees at all our offices at any given  
time to support social distancing and minimize the chance of a full department or office  
becoming infected  
- Our road technicians will not be coming into the office and will only go on sites where  
proper cleaning supplies are provided and appropriate safety precautions are being taken  
- Requiring any employee who has recently travelled outside of Canada to refrain from  
coming to any ESS office or interacting with any ESS customers for 14 days after their  
arrival back into Canada  
- Limiting outside visitors to ESS employees, Canada Post, courier deliveries and customer  
pick-ups  
- Only ESS employees will be allowed to go past the front foyer at any of our offices  
- Any customer coming to any of our offices will be required to remain behind the front  
desk and are asked to keep a distance of at least 6-feet from any of our employees

We will continue to follow this situation closely and make any changes to our policies as  
required. We remain committed to providing you with excellent service during these challenging  
times and appreciate your continued business and support.  
If you have any questions, please do not hesitate to contact us.

[View full post](https://blog.essltd.com/news/commitment-to-our-customers-during-covid-19)

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